Agency credit and financial limits
Agency credit needs to be checked against the applicable balance and policy before the booking is treated as financially cleared.
FINANCE & AGENCY CREDIT
Keep agency credit, transaction posting, invoice states and cancellation outcomes tied to the reservation events that create them.
Agency credit needs to be checked against the applicable balance and policy before the booking is treated as financially cleared.
Transaction history should correspond to the reservation so operations can follow credit deduction, release and collection.
Where an invoiced booking is adjusted, a linked credit note preserves the original invoice rather than rewriting its history.
Penalty and entitlement calculations need to match the cancellation scope and the original booking context.
A customer may have commercial refund entitlement without having actually paid that amount. Wallet release and cash refund are different events.
Reconciliation states help finance teams distinguish settled bookings, refunds pending and cases requiring follow-up.
Validate the agency financial position
Post applicable booking transactions
Track invoice and collection state
Adjust on cancellation without duplicating credit
The goal is fewer gaps between what agencies see, what suppliers can confirm, and what operations and finance must record. A connected product-to-booking lifecycle matters more than an isolated screen.
Not always. Refund entitlement, wallet credit release and actual cash refund are distinct and must reflect what was collected and posted.
THE NEXT STEP
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